We are passionate about helping patients with what is most important to them. We care how patients feel and that each patient may have different fears and expectations. We are passionate about striving for better value healthcare.
About us
North Lincolnshire integrated musculoskeletal and chronic pain services
We offer self-care and fast access to expert clinical opinion, diagnosis and treatment for a wide range of musculoskeletal (MSK) and chronic pain conditions.
Our integrated service is delivered by a team of multiple professionals including physiotherapists, Occupational Therapists, Assistant Practitioners in Physiotherapy and Hand Therapy, Physiotherapy Assistants and Exercise Instructors that offer you a customised service for your complaint.
Our vision is to offer you a seamless service from referral through to triage, assessment and treatment/management of your condition.
We provide our services within North Lincolnshire from a range of locations including GP practices, community health centres and hospitals. When we receive your referral into the service it will be reviewed by one of our specially trained clinicians to ensure that you are seen by the most appropriate service.
Our values
We deliver on our promises; we are reliable and straight-talking. We do what we say we will do, when we say we will. If there is a problem, we deal with it transparently, and do all that we can to resolve it and improve things for the future. We believe in building and earning respect by our actions.
We do the right thing for patients every time and put the patient first in everything we do. We ask patients for feedback and use this to improve our services. We systematically collect patient information to continually improve our offering.
We constantly strive for improvements and are relentless in looking for new and better ways of doing things even if they drive marginal benefits. We introduce new technology and better ways of working. We create new patient pathways so that patients can get diagnosed nearer their homes than ever before. We are positive agents for change in the healthcare system.
We believe kindness is shown by caring as we would care for our loved ones.
- I will be compassionate, courteous and helpful at all times
- I will be empathetic, giving my full and undivided attention
- I will show I care by being calm, professional and considerate at all times
We believe courage is the strength to do things differently and stand up for what’s right
- I will be positively involved in doing things differently to improve our services
- I will challenge poor behavior when I see it, hear it or feel it
- I will speak up when I see anything which concerns me
We believe respect is having due regard for feelings, contribution and achievements of others.
- I will be open and honest and do what I say
- I will listen to and involve others, so we can be the best we can be
- I will celebrate and appreciate the successes of others